FAQ

Yes. All our products are 100% authentic. Our Pokémon TCG products are factory-sealed and sourced exclusively from official distributors: Asmodee and ACC Distribution.

Yes. Every Pokémon TCG product is sold brand-new in its original factory seal, exactly as we receive it from our distributors. We never open or repack products.

Unless stated otherwise on the product page, our Pokémon TCG products are in English. The language is shown in the details of each product.

No. Card Dream specialises in sealed products: booster boxes, Elite Trainer Boxes, collections, bundles, blisters and tins, plus a selection of official accessories.

In our Accessories category you will find official Pokémon merchandise such as plush, key chains and LEGO® Pokémon building sets. All of it is new and official.

For some high-demand releases, quantities are limited per customer so that as many collectors as possible can get them. For the 30th Celebration range, the limit is 4 items per customer. The limit applies across all your orders.

Restocks depend on our distributors, so we cannot always give a date. Out-of-stock products stay visible on the site, and we announce restocks in our newsletter: you can subscribe at the bottom of the home page.

Yes. All prices are in euros and include VAT. The price you see is the price you pay, and it is the same in every country we ship to. Shipping is added at checkout for orders under €100.

Product photos show the official packaging. Small details can vary from one print run to another, but the product and its contents are the same.

Pre-orders are paid when you order: your payment secures your allocation of the product. Your order ships within 7 business days after the official release date.

At checkout, when you place the order. There is nothing more to pay when the product ships.

Release dates are set by The Pokémon Company and may occasionally change. If this happens, we will inform you by email. In the rare event that our allocation from our distributor is reduced, we will refund you in full.

Yes. You can cancel a pre-order at any time before it ships and you will be refunded in full. Once delivered, you also benefit from the 14-day right of withdrawal described in our returns policy.

Yes. An order that contains a pre-order ships complete, once every item is available. If you would like your in-stock items sooner, place them in a separate order.

You receive an email with your tracking number as soon as your parcel leaves. You can also follow your order in your account.

You can pay by credit or debit card, Apple Pay, Google Pay, iDEAL and Link.

Yes. Payments are processed by Stripe, a certified payment provider. Your card details are encrypted and sent directly to Stripe: we never see or store them.

All orders are charged in euros (€). If your card uses another currency, your bank applies its own exchange rate.

Yes. Your account is created in a few seconds at checkout, with the password you choose. It lets you follow your orders and saves your addresses for next time.

Please check your spam or promotions folder first. You can also see your order in your account. If you cannot find it, write to us at hello@cardreamtcg.com.

Contact us as soon as possible at hello@cardreamtcg.com with your order number. If your order has not shipped yet, we can change or cancel it. If it has already shipped, you can use your 14-day right of withdrawal once it is delivered.

Yes, as long as the order has not shipped. Write to us quickly with your order number and the correct address.

Your order confirmation email lists every detail of your purchase. If you need an invoice, ask us at hello@cardreamtcg.com with your order number.

We ship worldwide from France.

Shipping is €14.90 per order and free for orders of €100 or more, anywhere in the world.

In-stock orders are prepared and shipped within 2 to 7 business days. Pre-orders ship within 7 business days after the official release date.

Once your parcel has shipped, the delivery time depends on your country and on the carrier. Your tracking link shows the expected delivery date.

We ship with DHL or UPS. Every parcel is tracked and delivered against signature. You receive your tracking number by email as soon as your order ships.

Use the tracking number sent by email when your order ships. You can also see the status of your orders at any time in your account, under Orders.

Every parcel is delivered against signature. If nobody is available, the carrier leaves a notice and offers a new delivery or a pickup point, depending on your country. Follow the instructions on the notice or on your tracking page.

Every order is packed in a sturdy cardboard box, with bubble wrap and corner protectors to keep your products in collector condition.

For deliveries outside the European Union, any customs duties, import taxes or fees charged by your country are paid by the recipient. Within the European Union, there is nothing more to pay.

Check your tracking page first, as it shows the latest carrier update. If nothing has moved for several days, write to us at hello@cardreamtcg.com with your order number: we will open an investigation with the carrier.

Not yet. Our first store opens in Nice, France, in November 2026. Until then, all orders are shipped.

Yes. You have 14 days from delivery to return an item, as long as it is unopened and still factory-sealed. Return shipping is free: contact us and we will send you the instructions.

Email hello@cardreamtcg.com with your order number and the items you want to return. We will send you the return instructions.

We refund the products and the initial standard shipping costs within 14 days of receiving your withdrawal request, using the same payment method as your order. We may wait until we have received the returned items before issuing the refund.

No. Sealed trading card products can only be returned unopened, in their original factory seal. Once the seal is broken, the product can no longer be returned.

Please check your parcel on delivery and, if it is visibly damaged, write it down with the carrier. Contact us as soon as possible with photos of the parcel and products: we will open a claim with the carrier and replace or refund the affected items.

Contact us as soon as possible at hello@cardreamtcg.com with your order number and photos. We will replace or refund the affected items.

We cannot check the contents of a sealed product. If you find a defect after opening it, write to us with photos and your order number, and we will help you find a solution.

On the login page, click “Lost your password?” and enter your email address. You will receive a link to choose a new password.

Log in to your account and open Orders. You will find the status and the details of every order.

Every newsletter contains an unsubscribe link. You can also ask us at hello@cardreamtcg.com.

We only use your data to process your orders and, if you subscribed, to send you our newsletter. Everything is explained in our Privacy Policy.

Our first store opens in November 2026 at 1 Rue Alfred Binet, 06000 Nice, France. See the Our store page for the map and the latest news.

By email at hello@cardreamtcg.com, or through the form on our Contact page. Please include your order number if your question is about an order.